STORE POLICY
CUSTOMER CARE
At Spring City Pet Products, we take pride in both the products we create and the experience we provide our customers. Our handcrafted pet furniture is made with care in Colfax, Iowa, and we want you to feel confident throughout the entire process, from choosing your product to enjoying it in your home.
If you have questions about a product, sizing, wood species, finishes, customization options, an existing order, or anything else we can help with, please don't hesitate to contact us.
For special requests or custom inquiries, send us a message through our Contact page and we'll get back to you as soon as possible.
If there is ever a problem with your order, please let us know. We value the opportunity to address concerns and provide the level of service we would expect when purchasing a handcrafted product for our own home.
PRIVACY & SAFETY
Spring City Pet Products respects your privacy and is committed to handling your personal information responsibly.
Information provided while placing an order or contacting us may be used to process and fulfill your purchase, arrange shipping, provide customer service, communicate with you about your order, and operate our business.
We do not sell your personal information to third parties.
Online payments are processed through the payment services available through our website. Spring City Pet Products does not use your payment information for purposes unrelated to completing your transaction.
We may also use cookies and similar technologies to help our website function properly, understand how visitors use our site, and improve your shopping experience.
By using our website, you acknowledge that certain information may be shared with service providers when necessary to operate our business and fulfill your order, such as payment processors and shipping carriers.
If you have questions about how your information is handled, please contact us.
WHOLESALE INQUIRIES
Interested in carrying Spring City Pet Products?
We welcome inquiries from retailers, pet stores, boutiques, and other businesses interested in offering our handcrafted wooden pet furniture to their customers.
Wholesale availability, pricing, product selection, minimum quantities, and lead times may vary based on the products and size of your order.
To discuss wholesale opportunities, please contact us by email, call the phone number listed on our website, or send us a message through our Contact page. Tell us a little about your business and the products you're interested in, and we'll be happy to discuss available options.
We look forward to working with businesses that share our appreciation for quality craftsmanship, thoughtful design, and products made with pets and their homes in mind.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments